Refund & Cancellation Policy

Effective Date: August 1, 2026

Last Updated: August 23, 2026

THE CALLED is a brand operated by TOURE Enterprises, Inc. (“THE CALLED,” “we,” “us,” or “our”).

We are committed to delivering high-quality programs, experiences, resources, and digital content. Because our offerings include digital products, live seminars, memberships, subscriptions, conferences, and other experiences, refund and cancellation terms may vary depending on the type of purchase.

This Refund & Cancellation Policy explains our general policies. If different refund or cancellation terms are clearly presented for a specific offer at the time of purchase, those offer-specific terms will govern.

1. Digital Products & On-Demand Content

Due to the immediate-access nature of digital products, downloads, recordings, courses, workbooks, templates, guides, replays, and other on-demand content, digital purchases are generally non-refundable once access has been provided, except where otherwise stated at the time of purchase or required by applicable law.

If you experience a technical issue that prevents you from accessing a digital product you purchased, please contact us at info@thecalled.com so we can assist you.

2. Live Virtual Seminars, Masterclasses & Workshops

Registration fees for live virtual seminars, masterclasses, workshops, and similar programs are generally non-refundable, unless otherwise stated on the applicable registration, sales, or checkout page.

If a replay or recording is included with your purchase, inability to attend the live session does not qualify the purchase for a refund.

If THE CALLED cancels a program and does not provide a rescheduled experience, credit, replacement program, or substantially equivalent alternative, affected purchasers will be notified of the remedy available for that offering.

3. Memberships & Recurring Subscriptions

Memberships and recurring subscriptions are billed at the price and frequency disclosed at the time of purchase.

By enrolling in a recurring subscription, you authorize us to charge your selected payment method according to the billing schedule disclosed at checkout until you cancel or the subscription otherwise ends.

You may cancel a recurring membership or subscription to prevent future renewal charges. Cancellation applies to future billing periods and generally does not provide a refund for charges already processed, except where required by law or otherwise expressly stated.

After cancellation, you may continue to have access through the end of your current paid billing period, depending on the applicable membership or subscription.

We do not generally provide prorated refunds for unused portions of a billing period.

Cancellation methods and applicable renewal terms will be provided in accordance with applicable law.

4. Live In-Person Events & Conferences

Conferences, retreats, intensives, workshops, and other in-person experiences may have event-specific refund, cancellation, and ticket-transfer policies.

The policy presented on the applicable event registration or checkout page will govern that purchase.

Unless otherwise stated, event registrations are non-refundable but may, at the discretion of THE CALLED, be eligible for transfer to another individual before a deadline established for that event.

Travel, lodging, airfare, ground transportation, meals, and other expenses incurred in connection with attending an event are the responsibility of the attendee and are not reimbursable by THE CALLED.

THE CALLED is not responsible for losses associated with travel arrangements when an attendee is unable to attend.

5. Installment Payment Plans

An installment payment plan is different from a recurring membership or subscription.

When you purchase a program or product using an installment payment plan, you are agreeing to purchase the entire offering for the full stated purchase price, with payment divided into multiple installments.

Unless expressly stated otherwise, discontinuing participation, failing to access the program, or choosing not to complete the program does not automatically cancel your remaining installment obligations.

Any refund or cancellation rights applicable to an installment plan will be governed by the terms disclosed for that specific offer and applicable law.

6. Duplicate or Erroneous Charges

If you believe you were charged more than once for the same transaction or that a billing error occurred, please contact us promptly at info@thecalled.com.

We will investigate reported billing errors and correct verified duplicate or erroneous charges as appropriate.

7. Exceptional Circumstances

We recognize that exceptional circumstances sometimes arise.

Where permitted by law, THE CALLED may review individual requests for a refund, credit, transfer, or other accommodation on a case-by-case basis.

Any exception granted is made at our discretion and does not create an obligation to provide the same exception in other circumstances.

Nothing in this Policy limits any refund, cancellation, or consumer-protection rights that cannot lawfully be waived.

8. Changes, Postponements or Cancellations by THE CALLED

THE CALLED reserves the right to make reasonable changes to program dates, schedules, speakers, instructors, venues, content, delivery methods, or other program details.

If THE CALLED postpones an offering, registration may be transferred to the rescheduled date or another remedy may be provided as communicated for that particular offering.

If THE CALLED cancels a paid offering entirely and does not provide a rescheduled experience, credit, replacement, or substantially equivalent alternative, purchasers will be informed of the available remedy.

9. Promotional Pricing & Special Offers

Discount codes, promotional pricing, limited-time offers, scholarships, credits, and other special purchasing arrangements may be subject to additional terms disclosed at the time of purchase.

Unless otherwise stated, a later reduction in price or subsequent promotional offer does not entitle a previous purchaser to a refund or credit for the difference.

10. Chargebacks & Payment Disputes

We encourage customers to contact us at info@thecalled.com before initiating a payment dispute so that we have an opportunity to investigate and resolve legitimate billing concerns.

Nothing in this section limits any rights available to consumers under applicable law or through their financial institution.

11. How to Request Assistance

For questions concerning a purchase, cancellation, billing issue, or refund request, please contact:

THE CALLED
A brand of TOURE Enterprises, Inc.
17328 Ventura Blvd., Suite 421
Encino, CA 91316
Email: info@thecalled.com

When contacting us, please include:

Your full name
The email address used for the purchase
The name of the program, product, event, or membership
Your order or transaction information, if available
A brief explanation of your request

12. Relationship to Our Terms & Conditions

This Refund & Cancellation Policy forms part of THE CALLED Terms & Conditions.

If an individual offer, event, registration page, order form, or checkout page contains refund or cancellation terms that differ from this general Policy, the terms clearly presented for that specific purchase will govern, subject to applicable law.

13. Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect changes in our offerings, business practices, or applicable law.

The Last Updated date at the top of this Policy identifies the most recent revision.

Unless otherwise required by law, changes will apply prospectively and will not retroactively alter refund or cancellation rights that applied to a completed purchase.

TOURE Enterprises, Inc.
d/b/a THE CALLED
17328 Ventura Blvd., Suite 421
Encino, CA 91316
Email: info@thecalled.com